Privacy Policy
This Privacy Policy explains how CMzon ("Company," "we," "our," or "us") collects, uses, shares, and protects information of vendors who use our services. By using CMzon’s services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of information from vendors who use CMzon’s WhatsApp Cloud Business API and related services.
1.1 Personal Information
Name
Email address
Phone number
Business name
Payment details
1.2 Business Data
WhatsApp Business API account details
Messages sent and received via our platform
Contacts uploaded for communication
Campaign and chatbot interactions
1.3 Technical Information
IP address
Device information (browser type, operating system)
Log data (usage activity, access times, pages viewed)
2. How We Use Your Information
We use the collected data for the following purposes:
Service Provisioning: To provide access to CMzon’s services, including WhatsApp API integration, chat automation, and broadcasting features.
Account Management: To manage vendor accounts, authentication, and support inquiries.
Improvement & Analytics: To analyze service usage trends and enhance platform performance.
Legal Compliance: To comply with legal obligations and enforce our Terms & Conditions.
Marketing & Communication: To send service updates, promotions, and support messages (if opted in).
3. Data Protection & Security
We implement strict security measures to safeguard your information against unauthorized access, disclosure, or loss. These measures include:
Encryption: Data is encrypted both in transit and at rest.
Access Controls: Restricted access to authorized personnel only.
Compliance: Adherence to GDPR, CCPA, and other applicable data protection laws.
However, vendors are responsible for maintaining the security of their own accounts and login credentials.
4. Data Sharing & Third-Party Disclosure
CMzon does not sell, trade, or rent vendor data. We only share information in the following cases:
With Meta (WhatsApp API Provider): To facilitate WhatsApp Cloud API functionality.
Legal Requirements: If required by law, regulatory authorities, or to prevent fraudulent activities.
Service Providers: With third-party vendors assisting in payment processing, security, and infrastructure.
5. Data Retention Policy
Vendor Account Data: Retained as long as the account is active.
Messages & Logs: Retained for up to 6 months unless required for legal or security purposes.
Billing & Payment Information: Retained as per tax and regulatory compliance.
Deletion Requests: Vendors can request data deletion by contacting support@cmzon.com.
6. Your Rights & Choices
Vendors have the following rights regarding their data:
Access & Correction: Request access to personal data and make corrections.
Deletion Request: Request deletion of personal data where applicable.
Opt-Out: Unsubscribe from marketing communications.
Restrict Processing: Request to limit data processing under certain conditions.
To exercise these rights, contact us at support@cmzon.com.
7. WhatsApp Business Account Bans & Compliance
If a vendor’s WhatsApp Business Account is banned due to violations of Meta’s policies, CMzon is not responsible.
CMzon strictly follows Meta’s compliance policies, and vendors are responsible for ensuring their adherence to WhatsApp’s guidelines.
No refund will be provided in case of a WhatsApp number ban due to policy violations.
8. Changes to Privacy Policy
CMzon reserves the right to update this Privacy Policy at any time. Vendors will be notified of significant changes via email or platform notifications. Continued use of the services after changes constitutes acceptance of the updated policy.
9. Contact Us
For any questions or concerns about this Privacy Policy, please reach out to us:
Email: support@cmzon.com
WhatsApp: +1 (737) 371-7620
Website: www.cmzon.com