Privacy Policy

CMzon, a service provided by LWF Solutions (Private) Limited ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using CMzon, you agree to the practices described in this Privacy Policy. We comply with all applicable privacy laws, including Meta's policies for WhatsApp Cloud Business API. 1. Information We Collect We collect the following types of information to provide and improve our services: 1. Account Information: When you register, we collect your name, business name, email address, phone number, and payment details. 2. Client Data: This includes any contacts, messages, media, or chatbot flows you use through CMzon. 3. Usage Data: We collect data on how you use the Service, including log files, device information, and IP addresses. 4. Technical Data: Information on your interactions with our platform, such as browser type, operating system, and timestamps. 2. How We Use Your Information We use the information collected for the following purposes: 1. Service Provision: To provide, maintain, and improve our services, including chatbot automation, broadcasting, and customer engagement tools. 2. Customer Support: To assist you with technical support and inquiries. 3. Service Improvement: To analyze usage patterns and improve the functionality and user experience of CMzon. 4. Compliance: To ensure compliance with Meta's policies, legal obligations, and our own Terms & Conditions. 5. Communications: To send updates, notifications, and marketing materials related to CMzon (you can opt-out anytime). 6. Security: To protect against fraud, misuse, and security risks. 3. Data Sharing and Disclosure 1. No Selling of Data: We do not sell, rent, or trade your data to third parties. 2. With Service Providers: We may share data with trusted third-party providers who assist in delivering our services (e.g., hosting providers, analytics platforms), ensuring they adhere to strict confidentiality agreements. 3. Compliance with Laws: We may disclose data if required to comply with legal obligations, court orders, or to protect our rights. 4. Meta Compliance: We share necessary data with Meta to facilitate the WhatsApp Cloud Business API service and ensure compliance with their policies. 4. Data Retention We retain your information for as long as necessary to provide our services and fulfill legal obligations. Upon account termination, your data will be securely deleted unless retention is required by law. 5. Your Rights You have the following rights concerning your personal data: 1. Access: Request a copy of the data we hold about you. 2. Correction: Correct inaccuracies in your personal information. 3. Deletion: Request deletion of your data, subject to legal obligations. 4. Restriction: Restrict processing of your data in certain circumstances. 5. Objection: Object to the processing of your data for marketing purposes. To exercise your rights, please contact us at support@cmzon.com. 6. Data Security We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. 7. Third-Party Services Our Service may contain links to third-party services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before interacting with them. 8. Compliance with Meta's Policies CMzon operates in compliance with Meta's WhatsApp policies. You agree to follow: 1. WhatsApp Business Policy: WhatsApp Business Policy 2. WhatsApp Terms of Service: WhatsApp Terms of Service Violation of Meta's policies may result in suspension of your account. 9. Changes to This Privacy Policy CMzon and its parent company, LWF Solutions (Private) Limited, reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the revised Privacy Policy. 10. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: Email: support@cmzon.com WhatsApp: +1 (737) 371-7620 Website: cmzon.com ________________________________________ By using CMzon, you acknowledge that you have read, understood, and agree to these Privacy Policy.